Why was my Credit Card declined? & Fees

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To help prevent fraud, Credit Card transactions are now a 2 part process: First, your credit card issuer "authorizes" the transaction, verifying that the funds are available, and placing a temporary hold on them. AVS (Address Verification System) also checks the address & zip code information you provide, against what your card issuer has on file. Once the appropriate authorization & verification response comes back from your card issuer, our system settles the transaction, completing the charge. HOWEVER, if the response that comes back indicates that the address & zip code information do not EXACTLY match what your credit card issuer has on file, our system will not "settle" the transaction.

NOTE: If your credit card transaction is declined, PLEASE be sure to verify the address & zip code information as it appears on your credit card statement, BEFORE attempting any additional transactions.

Declined Credit Card Fees: a 9th Elevation Company charges a $1.50 credit card resubmission fee each time your credit card is declined.

Chargebacks: If you issue a chargeback, either by mistake or fraudulently, a 9th Elevation Company will assess a $25.00 processing fee for each individual chargeback. Once a chargeback has been received, we will immediately suspend your account until the matter is resolved. If you issue a chargeback against a 9th Elevation Company to avoid payment (fraudulent chargeback), we will assess the $25.00 fee and add it to your account total. This will then be turned over to collections.