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30 Day Unconditional Guarantee
| Almost all web hosting, E-Commerce, and Internet Access plans include a 30-Day Money Back Guarantee. If for any reason our services haven't exceeded your standards, please let us know within the first 30 days of account activation and we will refund the money paid for that first month of service. (Minus Setup Fees, Activation Fees and overage charges). For web hosting contracts of 3 months or longer, the full contract amount less any Setup Fees, Activation Fees and overages will be refunded if a 9th Elevation Company, Inc. - a Ninth Commerce Group is notified within the first 30 days following activation. |
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- Our refund policy does not apply to any of the following: Setup Fees, Activation Fees, domain name registrations, reseller accounts, and/or web management services.
- No refunds are available for any service after 30 days, whether in full or prorated. After 30 days, all sales will be final and fall under our Billing Terms.
- Our Money Back Guarantee does not include refunds to already established a 9th Elevation Company, Inc. - a Ninth Commerce Group customers who add service after the first 30 days. In other words, if you host a web site with us for over 30 days and decide to add another domain name or Internet Access, the policy does not apply to these added services.
- Accounts cancelled/terminated by a 9th Elevation Company, Inc. - a Ninth Commerce Group for violating our Terms and Conditions of Use do not qualify for the 30-Day Money Back Guarantee. In other words, if your account is cancelled for spamming or network abuse, you will not be given any refund.
- All refunds are applied to the same credit card used in the initial service purchase. If an account was paid for by check or money order, please allow 2-4 weeks for refund a check to be mailed. Additional processing fees apply for wire transfers.
Cancellations
Due to security concerns (such as fraudulent cancellations), all account cancellations must be done through our online cancellation form via your Client Area - Login. E-mail requests and phone calls will not constitute acceptance of any cancellation. You will receive a confirmation upon the cancellation of your account. |
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