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At a Ninth Commerce Group Business Business Hosting and Technical programming your complete satisfaction is our primary goal.
Mission
We work 24x7x365 to support your hosting needs and honestly know that when it comes to service or service after the sale, what is good best for the customer always comes back to a Ninth Commerce Group.
Most people know that a Ninth Commerce Group is directly tied to your complete satisfaction, opinion and long term needs. Our goal is to create an environment where you do not feel that you have to worry about your web infrastructure. There will always be “bumps in the road, or a small mountain to climb”, but what differentiates a Ninth Commerce Group Business Hosting from other hosting a is how far we walk with our clients to go and the level of effort we are willing to exert in order to fix your problems fast or communicate to you or your staff.
Integrity, Infrustructure & Support
a Ninth Commerce Group Business Hosting’s is based upon the advanced technical skills and strong work ethic that make so many multi-level technology companies successful. Because we are located in in Northern Nevada and in the Texas, a Ninth Commerce Group Business Hosting benefits from having a large pool of world class technical talent at our disposal. In addition to having access to these resources, a Ninth Commerce Group has connections across the valley, both within established technology companies and start-ups, making it possible to access the best and the most current technology for our customers.
a Ninth Commerce Group Business Hosting Support Team is comprised of some of best server administrators, programmers, and network engineers in the mid west and they have only two primary areas of focus: FREE Customer Service and Technical Support. Our support staff is available 24x7x365 to assist you with the most complex technical support issues.
Responsibility
We promise that if something does go wrong we will immediately address the problem, take action, accept responsibility and fix things fast. Be Proactive whenever possible, and Highly Responsive when necessary.
- 24x7x365 Service will always be available to you.
- We can be reached through our ticketing system or by phone at all times.
- We will always be willing to escalate your time sensitive requests.
Visibility and Transparancy
- Our responses to all your support or technical inquiries will be direct and honest but focused, we will stick to the facts with a level head, not mince words, or avoid taking responsibility when addressing the difficult issues if this applies.
- Being accountable and building trust is being here when you need us, and we do not hide from our customers when things get tough and the pressure is on.
Environmentally conscious business practises
The vast majority of our team members "telecommute" - i.e. working from home offices. This means that thousands of gallons of fuel that would have been consumed in commuting to a traditional work environment is saved annually. All of our shared servers are now 130% wind powered! Our partners have purchased certified Renewable Energy Credits representing 130% of the electricity used to both power and cool every last one of our shared and reseller servers!
Exceeding client expectations - Input Equals Ouput
a Ninth Commerce Group and a 9th Elevation Company, LLC. seeks to continually build our relationships with customers based on transparency, honesty, integrity and business trust. We give credit back to our clients wherever possible. Also we assist and consult with them towards achieving their online goals through the tutorials, tools, video and audio conference calling for FREE and of course our no fee technical support calling in terms of support.
Working with profesional suppliers and contractors
a Ninth Commerce Group and a 9th Elevation Company, LLC. utilizes the services and skills of various external suppliers and contractors from many countries to help our company with different skills and programming styles. This also provides us with the privilege of learning more about the different cultures of our world. We aim to ensure our contractors and suppliers also observe the concepts outlined in this statement within their own companies and strive to work with other progressive companies wherever possible.
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