Due to a number of delinquent accounts, a Ninth Commerce Group Hosting and a 9th Elevation Company has implemented a new account suspension and deletion for nonpayment policy. This policy is effective immediately.
Invoices by Email
By default invoices are emailed to the account you specified during signup on the invoice date for your account or services rendered.
If you are not receiving invoices by email, please confirm the following:
- Under the My Details Info menu entry in your logged in Client Area , verify that your email address is current.
- Under the Add New Contact Profile menu enter additional contact information & email addresses. Verify in the Email Preferences area that the ‘Invoice Emails - Invoices & Billing Reminders’ option is enabled.
Suspension Warnings
You will receive an outstanding balance notification by email 7 days before and 30, 45 and 60 days after the due invoice dates. You will then receive suspension warnings 1 day after for domain names & 60 days past due for services rendered.
This new Policy is supported by your account "Terms of Services - Client Service Agreement & Responsibilities"
Please read it so that you are current with it. Link ->
I. Account Suspension for Nonpayment
After your invoice is 45 days past due your account and all services that were rendered within the invoice will be suspended.
II. Deletion Warnings
You will receive a deletion warning of all services rendered within the said invoice by email 15 days after the suspension notice.
III. Account Deletion for Nonpayment
Accounts still not paid within a total of 60 days of the invoice due date will be permanently deleted. All web files and email will be permanently deleted, and not available for restoration.
IV. Our Billing Process
a Ninth Commerce Group and a 9th Elevation Company is a pay in advance service; clients must complete full payment before any service is activated or reactivated. Payment Reminder Emails are sent 7 day before due, First Overdue Reminder at 30 day past due and Second Overdue Reminder at 35 days past due. Late Fees are applied at 35 Days.
If you have questions, fell free to contact support. All records are kept in your account for reference and audit.
